Privacy Policy
When you use this website
Skin Deep Retreat is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Skin Deep Retreat may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st March 2024.
This privacy policy sets out how Skin Deep Retreat uses and protects any information that you give.
What we may collect
We may collect the following information:
- name
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- We may use the information to customise the website according to your interests
Should you select “unsubscribe” on an email at any time, you will be removed from our marketing database and will no longer receive our Newsletters, general offers and other generic information. However, as an active client (ie if you have received a treatment from us within the last 12 months) we reserve the right to continue to message you about information regarding the salon, opening hours, treatments etc that we feel are pertinent to all our clients. If you have any questions regarding this, please feel free to email us on enquiries@skindeepretreat.co.uk.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.
The Online Shop
Fulfillment
Orders are processed within 48 hours of receipt, and you will be notified when they are ready for collection. No orders will be shipped or posted, orders are for collection only.
Products we are unable to refund or exchange.
This includes personalised and perishable products as well as products that have had their protective seals or strips removed or damaged. This does not affect your statutory rights. As a guideline, the following examples are not covered by our returns policy:
- Any product which has been used or opened.
- Spa Vouchers
- Supplements
Complaints or Disputes
Please email enquiries@skindeepretreat.co.uk and we will repsond to your complaint within 5 working days.

